Frequently Asked Questions

Typically it takes 3-10 business days to receive your order. The estimated arrival time of the package depends on distance and shipping. We’re doing our best to deliver it promptly for you.

Please contact us for the tracking info or track the order in the home page(click the contact button in the home page). You can also track directly your order at the package tracking website page of the logistics companies.

No, we do not ship internationally at this time. We only ship items to the United States and Europe. Shipping is free and delivery times may vary depending on your location.

Generally, UPS, USPS, DHL and Amazon Logistics will send the package to you.

Please make sure you tracked your order from our Tracking page. Or email us at support@lincplustech.com.

Please check our return/refund/exchange policy here.

We are sorry for the inconvenience and unpleasant experience. If you insist on returning the product, please let me know your purchase time, order number, shopping platform and other information. If you purchase the item on our website, please write an email to support@lincplustech.com to request the return. If you buy it on Amazon, please contact the Amazon seller.

You can exchange an item with a lower-price item or a higher-price (the price needs to be in a reasonable range) item or the same item with a different variant. See detailed policy here.

Customer can return the item and get the full refund or exchange the item for free if the item was bought within 30 days. No full refund after 30 days.

To solve the problem, you need to unscrew the screws and open the back case, then unplug the battery for a few minutes, then plug it back in. In this way, you can restore BIOS settings.

If you purchase it before 20th April 2024, you need to update bios for LincStation N1.

Why you should need to update it?

In order to improve the performance and industry standards of the LincStation N1, we have made significant optimizations to the BIOS. This update focuses primarily on the fan speed control system, providing smarter, low-noise fan speed adjustments to adapt to varying temperature conditions for better heat dissipation. This will ensure improved cooling efficiency, particularly during high workload operations, resulting in enhanced device performance and reliability.

To ensure you can experience the benefits of this important upgrade as soon as possible, we kindly invite you to perform a BIOS update.

How to update it?

Please click the following link for detailed instructions and required files:

https://drive.google.com/file/d/1XHMj67JYD2HF0biLz0s6iOyriiR5iH5i/view?usp=sharing

Please follow steps to reset. link is below.

https://drive.google.com/drive/folders/1lbhNsvBLdCvVSMourHWkHf0HB7MiQjJ3

All laptops, tablets, audio/video smart devices, and PC accessories are covered by a one-year guarantee from LincPlus. You may get the warranty on our website or by contacting us.

Our laptops are designed to withstand years of heavy use, while still easily meeting your budget. You can expect to get at least three years of use out of one of our models before replacing it!

We have the user manuals, you can download here.

WinPE can be used to install, deploy, and repair desktop versions of Windows, here is the guide to install it: https://cdn.shopifycdn.net/s/files/1/0582/2526/2762/files/Winpe_Guide.pdf?v=1673924354

The OS file is about 8GB, so it will be a little difficult to download it well.

Some customers suggest this website and I think it will be more easier to install Windows into SSD.

https://www.partitionwizard.com/help/migrate-os-to-ssd-hd.html

You can have a try.

Established in 2018 by a passionate group of tech enthusiasts in Shenzhen, LincPlus has rapidly expanded into European and American markets, amassing a substantial fan base over six years. Embracing the ethos of "Link in community," we specialize in two product lines: LincStudio and LincStation.

LincPlus is a customer-focused brand of drawing tablets and NAS. All of our products are designed to withstand all types of wear and tear - from accidental spills to constant use in demanding environments. They're also designed to be easy to use and maintain, so you can focus on what's most important: getting the job done!

At LincPlus, we hold technology in awe and embrace the spirit of art. With over 50% of team members dedicated to R&D, each item is treated as a masterpiece. Join us for a fusion of innovation and artistry.

All of our products passed CE, FCC and other required certificates. We have our own factory who passed ISO9001. All the products has been tested for many times before shipping. We have established a strategic partnership with Microsoft to ensure that every chip is genuine.